This privacy statement is designed to inform you about the processing of personal data carried out by Creative Shelter.
Creative Shelter, Innovation Shelter, and Auteursrechten.be are initiatives of Creative Shelter BV. Creative Shelter is responsible for the processing of your personal data.
The legality of processing and the security and confidentiality of personal data are essential to us.
We handle your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”) and the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
The term “personal data” includes all information about an identified or identifiable natural person, such as your name, your identification number, your location data, your IP address, your contact details, personal characteristics, health data, as well as contracts you have entered into and other documents that allow us to identify you.
By “processing,” you should understand any possible action taken with regard to your personal data, from collection to disclosure to destruction.
The processing of personal data is limited to and only concerns the services offered through Creative Shelter by us.
We do not collect personal data that directly identifies you unless you provide us with such data, for example, by registering for an (online or offline) information session, requesting a simulation, or contacting us via the website, subscribing to our newsletter, downloading informational materials such as whitepapers, brochures, and the like, or when you contact us directly by email.
Additionally, we automatically collect personal data that does not directly identify you, such as the type of browser you use, your IP address, etc. The manner in which this is done is described in our cookie policy.
Please note that certain functionalities of our website may not be available if you choose not to provide your personal data or refuse to use certain cookies.
You are solely responsible for the accuracy of the data you provide to us.
We process your personal data to fulfill our contractual obligations. In this case, we process your personal data for the following purposes:
Taking measures to verify your (personal) data when you log in to your account via the website, as well as taking measures to secure your personal data.
Checking the status of “enterprise,” including checking data in the Crossroads Bank for Enterprises.
Providing and billing for products offered through our website or by other means.
Assessing your creditworthiness or that of your enterprise.
Technical administration of our website, as well as managing our customer administration.
Preventing fraudulent or improper use of our application.
Additionally, we process your personal data if it is necessary for the protection of our legitimate interests or those of a third party, such as the following purposes:
Exercising fundamental rights, including initiating legal proceedings, both by us and by a third party.
Providing current information about potential offers or novelties, whether or not based on pseudonymized user profiles.
Providing personal advice, including by sending newsletters and creating pseudonymized user profiles to personalize our offers based on your browsing and usage behavior.
Checking the status of “enterprise.”
Assessing your creditworthiness or that of your enterprise.
Prospecting and marketing.
Furthermore, by agreeing to this privacy statement, you grant us consent to process your personal data for the following purposes:
Contacting you to respond to your inquiries or comments, both via email and by phone.
Providing current information about potential offers or novelties, whether or not based on pseudonymized user profiles.
After anonymizing personal data, creating statistics related to the number of visits to different sections of the website.
Using your personal data to display the reviews you provide about our products and/or services through the Trustpilot web application.
If we intend to process your personal data for a purpose not covered in this privacy statement, we will contact you at the email address you provided to inform you about this new processing and its purpose, allowing you the opportunity to refuse such processing.
All personal data is kept strictly confidential and will not be disclosed to third parties unless we have obtained explicit, prior consent, or in the case of disclosing this data to our external technical service providers and/or subprocessors for the proper functioning of our website.
It is possible that your personal data may be disclosed to a company located in a country that is not a member of the European Union. Such disclosure will only occur if an adequacy decision applies to the respective country.
Our website uses MailChimp, a third-party service that handles email traffic originating from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via MailChimp servers. At the bottom of every email sent automatically through our website, you will see the ‘unsubscribe’ link. Clicking on this link will unsubscribe you from receiving emails from our website. This may significantly reduce the functionality of our website for you. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its service and, in that context, share information with third parties. MailChimp will never use your name and email address for its own purposes.
For our regular business email communication, we use the services of Gmail. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email traffic confidentially. Gmail will never use your personal data for its own purposes.
The consent you have given us to process your personal data can be revoked at any time by submitting a written or electronic request with proof of your identity to us or by unsubscribing from our newsletter.
As mentioned in our cookie statement, you can always withdraw your consent to place non-functional cookies by clicking on the button at the top of the cookie statement.
The withdrawal of your consent does not affect the lawfulness of the processing carried out based on your consent before its withdrawal.
Your personal data is retained for the period necessary for us to achieve the purpose of the processing.
This means that we will only retain (and process) your personal data as long as you wish to receive our newsletter. If you unsubscribe from our newsletter, we will delete your personal data.
The personal data processed to respond to inquiries or comments submitted through one of the fill-out forms on our website or after receiving an email will be retained for a maximum of two years after sending the message.
The retention period of cookies can be found in our cookie policy.
You have the right to request access to your personal data, rectify incorrect or incomplete personal data, or erase your personal data.
Erasure of personal data is not possible if the processing of your personal data is necessary for the substantiation or defense of a legal claim.
In certain cases, you have the right to obtain the restriction of processing, for example, if you dispute the accuracy of personal data, if the processing is unlawful, and you oppose the erasure of the personal data, or if you need the personal data for the establishment, exercise, or defense of a legal claim while we no longer need your personal data for the processing purposes. In this case, we will only store your personal data.
You have the right to obtain and transfer the personal data concerning you that you have provided to us or to have that data transferred to another data controller. Such acquisition or transfer is not possible if the processing of your personal data is necessary for the establishment or defense of a legal claim.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This is not possible if this decision is based on your consent.
You have the right to object to the processing of your personal data (1) that is necessary for our legitimate interests, provided there are reasons related to your particular situation, or (2) for direct marketing purposes. Such objection is not possible if the processing of your personal data is necessary for the performance of a contract.
You can exercise these rights by sending us a dated, written, or electronic request or by providing an additional statement, if necessary.
If we believe that you are not entitled to exercise one or more of these rights, we will inform you of this in writing.
We have developed security measures adapted to technical standards to prevent the destruction, loss, falsification, alteration, unauthorized access, or accidental disclosure of your personal data collected on our website or in any other way, as well as any other unauthorized processing of your personal data.
In no case can we be held responsible for any direct or indirect damage resulting from the wrongful or unlawful use of your personal data by a third party.
We are not responsible for the content of third-party websites referred to on our website or for the products or services listed on these websites. Furthermore, only this privacy statement applies to the use of our website. Since the privacy statement of other websites may differ from ours, it is advisable to read the privacy statement of each website you visit.
If you believe that the processing of your personal data by us constitutes a breach of the provisions of this privacy statement or the GDPR, you have the right to lodge a complaint with the Data Protection Authority via this link.
This privacy statement may be expanded or amended in the future, for example, if new developments occur. Therefore, we recommend that you regularly consult this privacy statement.
If you have any questions about this privacy statement, you can always contact us at info@creativeshelter.be or by mail at Oktrooiplein 1, 9000 Ghent.
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